Joya 9 games' Privacy Policy — Your data is safe with us.

Joya 9 games (referred to as "we", "us", or "the platform") is the trusted online entertainment destination for millions of gaming enthusiasts across Bangladesh. We believe that a user's personal data belongs to them, and protecting that data is our responsibility.

This Privacy Policy applies to the joya 9 games website, mobile app, and all related services. It explains what data we collect, why we collect it, how it is used, and what rights you have over your information.

Joya 9 games is committed to full transparency. We never collect or use your data without your knowledge or consent. This policy is written in clear, straightforward language so that all users can easily understand it.

Joya 9 games collects only the information that is necessary. Collecting excessive or unnecessary data goes against our policy. The categories and details of data collected are listed below:

a) Registration Information

b) Automatically Collected Information

• IP Address & Device Information — For security and fraud prevention purposes.
• Browser Information & Operating System — To improve platform functionality.
• Login Time & Session Information — For account security purposes.
• Gaming History & Transaction Records — For account management and dispute resolution.
• Cookie & User Behavior Data — To enhance the user experience.

Joya 9 games uses your information only for specific, legitimate purposes. Each purpose is clearly outlined below:

• Account Creation & Management — To keep your joya 9 games account active and secure.
• Identity & Age Verification — To ensure that only users aged 18+ have access to our services.
• Financial Transaction Processing — To process deposits and withdrawals securely.
• Customer Support — To resolve your issues quickly and effectively.
• Platform Development — User behaviour analysis to improve the gaming experience.
• Sending Promotional Offers — Bonus and promotional information shared only with your consent.
• Meeting Legal Obligations — To meet regulatory requirements.
• No Use in Third-Party Advertising — Your data is never used for third-party advertising purposes.

Joya 9 games never sells your personal data. In certain circumstances, limited information may be shared with trusted third parties. These parties operate under strict confidentiality agreements and receive data only for defined purposes.

• Payment Processors — Transaction details to process payments via bKash, Nagad, Rocket, and similar services.
• Identity Verification Services — Limited identity information to complete the KYC process.
• Law Enforcement Agencies — When required by a valid legal order or investigation.
• Audit & Compliance Services — To ensure regulatory compliance.
• No Sharing with Advertising Agencies — Your data is never shared with any advertising networks.
• No Sale to Data Brokers — Your data is never sold to third parties.

The joya 9 games website and app use cookies and similar technologies. Cookies are small data files stored on your device that help the platform remember your preferences and enhance your experience.

You can disable cookies through your browser settings, though this may limit some platform functionality. Essential cookies cannot be disabled as they are required for the platform to operate.

Joya 9 games protects your data using the highest industry-standard security technology. Our security infrastructure is continuously updated and monitored.

• 256-bit SSL/TLS Encryption — All data transmissions are encrypted.
• Two-Factor Authentication (2FA) — For additional account security.
• Firewall & DDoS Protection — Protection against cyber attacks.
• Encrypted Database — Stored data is held in encrypted format.
• Regular Security Audits — Regular audits conducted by third-party specialist teams.
• Restricted Access Policy — Only authorised personnel may access specific data.

Joya 9 games does not retain data longer than necessary. A specific retention period is defined for each type of information.

Once the designated retention period expires, data is automatically and securely deleted or irreversibly anonymized.

Joya 9 games strictly does not provide services to anyone under the age of 18. Our platform is not intended for minors.

• No one under the age of 18 is permitted to use joya 9 games.
• We do not knowingly collect data from minors.
• Age verification is mandatory at the time of registration.
• Accounts suspected of being underage are suspended immediately.
• Any data found to belong to a minor will be deleted immediately.

Joya 9 games may update this Privacy Policy from time to time. Users will be notified in advance of any significant changes.

• Users will be notified 30 days before any policy changes take effect.
• A summary of changes will be published on the website.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• Re-consent will be obtained for major policy changes.

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to our dedicated privacy team. We are always here to help.